I want to edit my listing but I can't access my account?
If you've never logged into the website before then most likely you don't have an account on the system yet. This is also why a password reset won't generate an email either.
In order to get access and start editing your listing here are the steps...
- Register a new account (the system will send out an activation email)
- Once activated locate your listing within the directory
- Click on the "claim listing" button and fill out your details
Once your claim submission has been approved it will link the business listing with your new account. Then the next time you log into your account you'll be able to edit the listing however you like!
I submitted a new listing/updated a listing but I can't see it in the directory?
Any time a new listing is added, or an existing listing is updated it goes into a moderation queue. This means a real person will chec all of the content to ensure it meets our guidelines. Once it has passed a review it will be republished onto the website.
How do I edit my business listing?
Log in to the website and go to the my account page.
Within the listings tab you should be able to see all business listings associated with your account.
Over over the gear icon and select edit listing.
You can now adjust any details you like.
How do I upgrade my account?
For instructions on how to upgrade your listing, click here.
I never added my business to My Wedding Concierge. Why am I suddenly receiving enquiries?
Similar to how Google displays your website in their search results without you explicitly having to ask them to include your business, we allow members of the public to add businesses into our directory, if they think that business is high quality and beneficial for others planning a wedding.
If this has happened to you, that's great news! Someone obviously loves your business and wants to share it with others!
You may find some errors in the content because the public don't know your business quite as well as you do. But that's ok.
Just claim your listing from within the directory, and you'll be able to update the content any time you like so it better reflects your brand.
I want to remove my listing from the website
My Wedding Concierge uses your business name and logo in a descriptive sense to refer to the services which are the subject of the reviews by consumers. Since we do not use them as a trademark, then there is no infringement of your rights or any need to obtain your permission to have your business listed on My Wedding Concierge.
We understand the reasons businesses may want to have their listing removed. However, as an opinion website, we strive to create a space where consumers can voice their opinions and help others make a more informed decision.
In addition to the above, we are unable to selectively remove reviews/listings as per the ACCC's guidelines. We do give you the opportunity to respond to reviewers. Relevant excerpts from the ACCC can be found below:
"Businesses and review platforms that selectively remove or edit reviews, particularly negative reviews, for commercial or promotional reasons may be misleading consumers. If the total body of reviews doesn’t reflect the opinions of consumers who have submitted the reviews consumers may be misled."
If you would like to respond to a review, start by claiming your listing or logging into your account if you already have one.
Your listing is an opportunity for you to promote your business as well stay in contact with your customers by receiving feedback on your company.
Below are a few quick tips to help you with your My Wedding Concierge listing:
- Reach out to all of your customers and actively seek their feedback via reviews.
- Don't be deterred by negative feedback - take it with a grain of salt and use it as constructive criticism where possible.
- Respond to reviews - thank your customers or assist them if possible. Well-written responses to negative reviews can impress existing and potential customers.
We do not remove listings for businesses for historical purposes but are able to mark them as no longer trading. To mark a business as no longer trading, please email us.